ICT Help Desk Assistant, Kyiv

• Organization: OSCE - Organization for Security and Co-operation in Europe
• Country: Ukraine
• City: Kyiv
• Office: OSCE Project Coordinator in Ukraine
• Grade: G-5
• Follow @UNjobs

OSCE Project Coordinator in Ukraine | 16 Striletska Street | 01030 Kyiv, Ukraine | Tel: +380 44 492 0382 | Fax: +380 44 492 0383

Closing date: Tuesday, 20 September 2016

---

Job Title
ICT Help Desk Assistant
Organization Name
OSCE Special Monitoring Mission to Ukraine
Location : Kyiv
Grade : G5
Closing Date of application
20-09-2016
No. of Posts : 1
Background
The OSCE Special Monitoring Mission to Ukraine is looking for highly qualified, motivated and experienced Ukrainian professional for the position of ICT Help Desk Assistant in Kyiv. The OSCE is committed to achieving a better balance of women and men within the Organization.
NOTE: Initial duration of appointment/assignment for this post is until 31 March 2017, subject to a subsequent OSCE Permanent Council Decision to extend the mandate of the Mission. Confirmation of post grade is pending completion of classification review.
Required competencies
Core values
Commitment: Actively contributes to achieving organizational goals
Diversity: Respects others and values their diverse perspectives and contributions
Integrity: Acts in a manner consistent with the Organization's core values and organizational principles
Accountability: Takes responsibility for own action and delegated work
Core competencies
Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization
Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment
Planning: Works towards the achievement of goals in a structured and measured manner
Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions
Initiative-taking: Proposes and initiates new ideas, activities and projects
Flexibility: Responds positively and effectively to changing circumstances
Managerial competencies (for positions with managerial responsibilities)
Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment
Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them
Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities
Tasks and Responsibilities
Under the supervision of the ICT Officer, the incumbent will provide 1st level IT service desk support to OSCE staff in various locations of the Mission area. More specifically, he/she will be tasked with:

• Acting as focal point for all user related issues in conjunction with IT equipment; responding to requests for assistance from users; logging calls in a database; maintaining accurate log entries of requests with fault details; searching documentation and previous requests for assistance on related topics to find most effective solutions;
• Assisting staff personally by phone or via remote access software with technical and procedural computer problems related to the use of IT equipment and software; identifying problems and implementing or recommending solutions;
• Deploying and redeploying computer equipment for end-users in offices and meetings; carrying out necessary cabling and patching in wiring racks; recording location and movements of equipment;
• Testing new software and hardware products; performing workstation testing after deployment at end-user workspace; briefing user on basic operation and handling;
• Following ICT standard operating procedures and standards installs computer hardware, taking care of IT deployment and performing upgrades and minor repairs of workstations, notebooks and printers;
• Ensuring emergency desktop and laptop backup of personal data in case of hardware replacement in a timely manner;
• Installing or updating software on user workstations, checking the conformity of workstation configuration with the standard setup;
• Assisting and advising staff members in using all installed PC applications; preparing manuals for the office automation products in use; advising and introducing new staff members in the use of the OSCE standard PC setup;
• Performing other related duties as required.

Necessary Qualifications

• Completed secondary education, supplemented by formal IT course training and practical experience;
• Minimum of four years of relevant professional experience;
• Very good knowledge of computer applications and operating systems and to be able to support user requests;
• Experience in installing operating systems, OSCE standard software and other applications;
• Very good communication skills and competence in handling user's problems;
• Professional fluency in the English, Ukrainian and Russian languages, both oral and written;
• Ability to work in a team and establish and maintain effective working relationships with people of different national and cultural backgrounds whilst maintaining impartiality and objectivity.

Remuneration Package
Monthly remuneration, subject to social security deductions is 988.00 Euro/month. Social benefits will include participation in the Cigna health insurance scheme and the OSCE Provident Fund. Appointments are normally made at step 1 of the applicable OSCE salary scale. At the discretion of the appointing authority a higher step may be approved up to a maximum of step 3 subject to specific conditions.
How To Apply
For more details please visit the OSCE website employment section at http://www.osce.org/employment . All qualified applicants are strongly encouraged to apply online, using the OSCE online application link.
Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered.
The OSCE is committed to achieving a better balance of women and men within the Organization. Female candidates are particularly encouraged to apply.