IT Manager – Dar es salaam – GMS

Role Objective
The manager will be responsible and accountable for the smooth running of the group’s computer systems within limits of requirements, specifications, costs and timelines. The manager will also supervise the implementation and maintenance of the group’s computing needs.
Key Responsibilities
1. Manage & Support IT Infrastructure Systems by providing technical expertise associated with planning, implementation and operations.
2. Manage the deployment, monitoring, maintenance, upgrade, and support of all IT systems, Databases, Virtualizations, Servers, Storage, Backups, Archiving, Operating Systems, VoIP, applications, and peripherals.
3. Day to day operations monitoring, planning and execute health checks and performance tuning for systems.
4. Manage and ensure timely completion of IT projects and smooth handover to operations.
5. Ensure the confidentiality, integrity and availability of all required data.
6. Oversee systems development and enhancement and the integration of new systems with existing 
systems.
7. Perform regular system capacity planning to ensure that company infrastructure is adequate to handle the 
requirements of near-term growth, and is aligned with long-term plans.
8. Ensure system uptime, performance, and availability service levels are defined and maintained at target 
levels at all times for all production systems and backup systems.
9. Manage IT staff, including hiring, training, evaluation, guidance, discipline and discharge.
10. Develop the IT staff to meet the changing needs of users, groups and offices; new projects and technologies; and varying staff strengths.
11. Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.
12. Develop and implement IT policies and procedures, including those for architecture, security, business 
continuity/disaster recovery, standards, purchasing, and service provision.
13. Manage servers, security solutions, network and infrastructure.
14. Establish and monitor procedures and guidelines for secure configuration of network architecture, 
firewalls, and routers.
15. Incident response planning and the investigation and prevention of security breaches.
16. Handle annual budgets and ensure cost effectiveness.
17. Manage Disaster Recovery site and ensure redundancy measures have been implemented to permit 
recovery from single-system failure.
18. Remote monitoring in order to maximize system and network availability and efficiency.
19. Establish and manage remote Site VPN/Site to Site VPN, etc.
20. Create and maintain an infrastructure roadmap to provide the company with redundant, reliable, and 
highly-available technology infrastructure.
21. Direct response activities and ensure continuous flow of information to all stakeholders during production- 
affecting incidents.
22. Keep current with the latest technologies and determine what new technology solutions and 
implementations will meet business and system requirements.

23. Server administration
• Ensures server performance and maintains applications on servers.
• Problem solving and documentation of current and new servers in both physical and virtual environments.
• Performs and oversees continuous system health checks, user administration, and application of patches and upgrades.
• Performs data management services, server tuning, and directory services maintenance.
• Increase reliability and enhance efficiencies by implementing 3rd party tools and scripts.
• Manages and administers the McAfee Endpoint Security Solution.
• Ensures compliance to security standards, policies and guidelines across the GSM Group network.
• Provides business continuity through thorough back-up and restore procedures, and periodic testing of outage scenarios.
• Administers and maintains a Windows-based server network, with a combination of physical and Hyper-V virtual servers.
• Assists in the operations and maintenance of the GSM Group local area network.
• Third level support for desktop resolution issues, backing up the Service Desk, Desktop, and Network Technicians.
• Configures and maintains Microsoft SCCM for monitoring of network devices, applying application patches and updates, facilitating service request fulfilment, and safeguarding GSM Group and staff data.
• Installs, configures, and troubleshoots group policy and administrative templates.
• Installs, configures, troubleshoots, and maintains server-based applications running on the network including SQL Server 2005, Microsoft IIS and Active Directory.
• Coordinates and works with outside vendors to resolve problems and issues with hardware and software products used by GSM Group.
• Provides technical support to troubleshoot network and server issues.
• Manages access to network resources including network accounts, mailboxes, etc.
• Plans, deploys, and documents new servers, printers, devices, and services.
• Assists in planning and deployment of disaster recovery procedures.
24. Perform other duties as assigned and take over the CIO duties in his absence.
Supervisory Responsibility
This position is directly responsible for leading IT support personnel of the division and indirectly responsible for all employees within the GSM Group.
Position Type/Expected Hours of Work
This position regularly requires long hours and frequent weekend work.
Travel
Travel as appropriate to implement strategic HR initiatives, approximately 15%. Some of the travel will be international.
Qualifications
– BSc. In Computer Science, Computer Engineering or similar field.
– A minimum of 8+ years of IT related experience, international IT experience would be added advantage.
IT Certifications (Added Advantage)
– Microsoft Certified IT Professional (MCITP)
– Cisco Certified Network Associate (CCNA)
– CompTIA Security+
– Cyberoam Certified Network and Security Practitioner (CCNSP)
Experience and Competencies.
– Proven working experience as an IT manager or relevant experience.
– Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
– Expertise in data center management and data governance.
– Hands on experience in computer networks, network administration and network installations.
– Hands-on experience in server administration and management, well-conversant with the creation and enforcement of group policies.
– Excellent organizational and leadership skills
– Outstanding communication and interpersonal skills.
– Ability to always think out of the box to resolve issues.
– Ability to manager personnel, ability to mentor and monitor performance and most importantly give back timely feedback.
– Ability to develop positive business relationships internally and externally
– Ethical conduct when accomplishing day to day activities.
GMS TOWER/3TH FL.
PLOT-4 BLOCK 68,
LUMUMBA/UDOE STREET

P.O. BOX 38307, DAR ES SALAAM- TANZANIA
FAX +255 22 2183769 WEBSITE www.gsmgroup.co.tz