3 Jobs at The Grand Hotel and Residences

SALES EXECUTIVE

JOB DESCRIPTION

The Grand Hotel and Residences

Location: Jamhuri Street near Billicanas parking area/break point Posta Dar esSalaam.

The company wishes to recruit a suitably qualified candidate to fill the vacant post of Sales Executive. The candidate’s main responsibilities will include the followings:

• listening to customer requirements and presenting appropriately to make a sale;
• maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• cold calling to arrange meetings with potential customers to prospect for new business;
• responding to incoming email and phone enquiries;
• acting as a contact between a company and its existing and potential markets;
• negotiating the terms of an agreement and closing sales;
• gathering market and customer information;
• creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer
• recording sales and data information into a computer system;
• reviewing your own sales performance, aiming to meet or exceed targets;
• gaining a clear understanding of customers’ businesses and requirements;
• making accurate, rapid cost calculations and providing customers with quotations;
• Attending team meetings and sharing best practice with colleagues.

Skills and Qualifications

• Minimum of 2 years of work experience as a Sales and Marketing personal preferably in hotel industry or service industry
• Diploma /Degree in Sales and Marketing or any related
• Maturity
• Confidence
• Perseverance
• Patience
• Excellent interpersonal skills
• Commercial awareness

· Good written communication skills , fluency in English and Kiswahili

· Self-motivated, Innovative,

· Ability to achieve goals and meet key performance Indicators,

· Results-Oriented

· Strategic Thinking

· Integrity and Professional Ethics Remuneration:

A competitive remuneration package will be offered to the right candidate.

Application instructions: Please SEND ONLY YOUR CV TO hr@thegrandhotelandresidences.com

A candidate should be ready to bring all necessary documents

Deadline: 16 February 2016

RECEPTIONIST POSITION

Job Title	Receptionist
Company	The Grand Hotel and Residences
Department	Front Office
Vacancies	2
Posted on	February 13, 2016
Last date	February 16, 2016

Location: Jamhuri street, posta nearbillicanas parking area/break point

Job Description:

· Receive guests to the hotel by greeting them warmly, and attending to their inquiries

· answer inquirers over the phone.

· Inform guests of the services and accommodation rates in the hotel,

· make reservations for guests according to their needs.

· make sure that all reservations cancelled are effected immediately to avoid confusion.

· Build good relationship and rapport with guests to make them feel comfortable

· address any complaints they might have in a very courteous manner to protect the image of the hotel.

· Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

· Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

· Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running Report issues of maintenance

· Answer incoming telephone calls, forwards calls to appropriate personnel and departments.

Greet visitors/guests/members professionally, determining the nature and purpose of visit
•Direct and escort visitors/guests/members to appropriate destination or waiting rooms

Skills, interests and qualities

· excellent written and spoken communication skills

· strong customer service skills

· a friendly and professional telephone manner

· the ability to adapt to different guests

· patience and tact

· the ability to stay calm under pressure and look after several things at once

· good problem solving skills

· the ability to use computerized technology

· a methodical approach to your work

· accuracy and attention to detail

QUALIFICATIONS

· minimum of 2 year work experience as receptionist in hotel industry ( any one with experience in night audit work will be give priority)

· minimum qualification : Certificate in hotel management

A competitive remuneration package will be offered to the right candidate.

Application instructions: Please SEND ONLY YOUR CV TO hr@thegrandhotelandresidences.com

A candidate should be ready to bring all necessary documents