IT Assistant, Budapest

• Organization: UNICEF - United Nations Children's Fund
• Country: Hungary
• City: Budapest
• Office: UNICEF GSSC Budapest
• Grade: G-6
• Follow @UNjobs

Closing date: Thursday, 15 December 2016

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Job no: 501713
Work type: Fixed Term Staff
Location: Hungary
Categories: Information Communication Technology, Support: Operations, G-6
Pay Grade: G-6
If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you.
For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.
Purpose of the Position
The IT Assistant supports users to ensure that effective and efficient solutions are provided to all incidents and queries on IT infrastructure and services. Provides identity and access management support for global services including Office 365 and SAP. Facilitates communication between users, Subject Matter Experts and IT Management. Escalates incidents from users; maintains relevant documentation on known issues, processes and procedures for the Global Help Desk. In addition, the IT Assistant is expected to handle other tasks or projects assigned by the supervisor to support the unit.
Key Accountabilities and Duties & Tasks
1. Provide Access Management support.

• Provide global user support on systems account administration (create, maintain, delete and troubleshoot) for the following systems, according to established processes/procedures/ practice:
• Active Directory, Office 365, Lotus Notes, and Intranet.
• Remote access.
• HRIS, MIR/BIR.
• Workgroup Management.
• Ensure that all activities are undertaken in line with best practices with specific focus on incident and problem management.

2. Provide SAP System and Governance Risk and Compliance tool administration.

• Provide support on system account administration for SAP systems and for Governance Risk and Compliance (GRC tool) by performing the below tasks according to established procedures and business processes:
• Create, maintain, unlock/lock and reset accounts; assign authorization profiles/functional roles either via SAP or GRC tool.
• Remediate or mitigate Sensitive Access and Segregation of duties, violations through the GRC tool.
• Troubleshoot system maintenance of GRC tool.
• Test, troubleshoot and maintain functional job roles in SAP.
• Ensure transports of authorization job roles to relevant SAP.
• Manage SAP licenses as per business policy and guidelines.
• Troubleshoot system maintenance of GRC tool.
• Test, troubleshoot and maintain functional job roles in SAP.
• Ensure transports of authorization job roles to relevant SAP.
• Monitor authorization group assignment of in-house-developed ABAP programs, and take corrective action when needed.

3. Escalation, Performance Monitoring and Reporting.

• Liaise with Computer Focal Points and Local Site Administrators in all locations on resolution of common incidents/issues.
• Work closely with Problem Management for incidents that have no workarounds or solutions (monitor incidents, provide feedback/recommendations, etc.).
• Ensure application/compliance of IT guidelines, established processes and procedures by all team members.
• Manage all aspects of escalation to immediate supervisor, or IT Officer (Customer Service) or Chief of IT Operations.
• In the absence of manager, may be tasked to be OIC and oversee the day-to-day operations of the Global Help Desk

4. Support Technical Management.

• Statistical reports on systems access.
• Escalation/exceptions reports.
• Audit report and Critical transaction reports in SAP/GRC.
• Ensure Help Desk processes and procedures, with particular emphasis on technical issues/ administration processes and procedures categorized per system are documented and kept up to date.
• Perform any other relevant duties requested by supervisor.

Qualifications of Successful Candidate

• Completion of secondary education is a minimum requirement.
• University level courses in computer science, information systems, engineering, telecommunications, and equivalent qualifications are desirable.
• Advanced knowledge in the Microsoft Suite of Products (MS Word, MS Excel & MS PowerPoint) is required.
• Advanced knowledge of MS Windows server and client operating systems (Windows 2012, 7 and 8) is required.
• ITIL Certificate or equivalent Customer Support Certification is an asset.
• Minimum of six (6) years of relevant work experience in information technology (IT) is required. A completed university degree from an accredited institution will be counted towards the minimum work experience requirement.
• Work experience with a development organization is an asset.
• Knowledge of UN/UNICEF'S rules, regulations and procedures is considered an asset.
• Fluency in English (verbal and written) is required. Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, and Spanish) is considered an asset. Knowledge of the local language of the duty station is an asset.
• Non - Hungarian citizens must be in possession of a work permit or be nationals of EU countries. Please note that General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.

Competencies of Successful Candidate
Core values:

• Commitment
• Diversity and inclusion
• Integrity

Core competencies

• Communication (II)
• Working with People (II)
• Drive for Results (II)

Functional Competencies:

• Applying Technical Expertise (II)
• Planning and Organizing (II)
• Learning and Researching (II)

Remarks

• All applications to UNICEF are required to be submitted through UNICEF's online recruiting system. You can apply to the above position by submitting your application on our web site. Kindly note that all applications should be in English.
• Based on the Organization's requirements of services at the time of appointment, contract durations may range from five and a half months up to one year. Upon completion of this initial fixed-term contract, extension will be subject to satisfactory performance, continued requirements of services, and medical clearance.
• Monthly emoluments will be made in the local currency, the Hungarian Forint.
• Onboarding dates will be determined on a case by case basis contingent on the business needs of the center.
• Successful candidates may be expected to assume their new duties within thirty (30) days from the acceptance of the offer of appointment.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization.
Advertised: Dec 01 2016 Central Europe Standard Time
Application close: Dec 15 2016 Central Europe Standard Time