Customer Care Representative

• Job Vacancy > Customer Care Representative
  Location > Dar Es Salaam
  Position Type > Full Time
  Organization Type > Company Website > http://www.nyavugroup.com
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  Nyavu Recruitment

Application Deadline: 10 Sep 2016

Customer Care Representative POSITION DESCRIPTION:

1) Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

2) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

3) Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

4) Check to ensure that appropriate changes were made to resolve customers' problems.

5) Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

6) Refer unresolved customer grievances to designated departments for further investigation.

7) Determine charges for services requested, collect deposits or payments, and/or arrange for billing.

8) Solicit sale of new or additional services or products.

Should be:
1. Computer Literate
2. Good command of English Language
3. Conversant with different social media platforms
4. Goal Oriented

APPLICATION INSTRUCTIONS:

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If you are qualified for this position

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