Information Systems Assistant, New York

• Organization: DPKO - Department of Peacekeeping Operations
• Country: United States
• City: New York
• Office: DPKO New York
• Grade: G-6

UN Secretariat, New York

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Closing date: Thursday, 12 November 2015

Posting Title:
INFORMATION SYSTEMS ASSISTANT
Job Code Title:
INFORMATION MANAGEMENT ASSISTANT
Department/Office:
DEPARTMENT OF PEACEKEEPING OPERATIONS
Duty Station:
NEW YORK
Posting Period:
20 August 2015 - 12 November 2015
Job Opening Number:
46956
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
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Special Notice
This position is temporary in nature and is available through 28 February 2016 only, with the possibility of extension.
Recruitment for this position is done on a local basis, whether or not the candidate is a resident of the duty station.Passing the Administrative Assessment Support Test (ASAT) in English at Headquarters, ECA, ESCWA, UNOG, UNOV, ICTR, or ICTY or the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Service category in the United Nations Secretariat. Organizational Setting and Reporting
This position is located in the United Nations Operations and Crisis Centre (UNOCC) and Department of Peacekeeping Operations/Office of the Under-Secretary-General/Peacekeeping Situation Centre (SitCen). The incumbent reports directly to UNOCC/SitCen's Director/Chief, through the Head of the Information Management Unit.
Responsibilities
Under the supervision of the Head of the Information Management Unit, UNOCC/SitCen, the incumbent will be responsible for the following duties:

• Assist with the maintenance of UNOCC's software applications.
• Ensure 24/7 operational readiness and provide technical support, as needed, for UNOCC's ICT and audiovisual equipment in the UNOCC and the relocation site.
• Prepare user documentation and training materials for UNOCC's ICT systems.
• Provide training to staff on UNOCC's ICT systems.
• Maintain regular contact with UNOCC staff and technical staff and provide support as required.
• Serve as focal point for supporting and monitoring ICT resources; follow up on necessary administrative issues and liaise with service providers to initiate and follow-up on requests for support.
• Maintain databases, shared file storage and web content.
• Manage office ICT hardware inventory, including updating of inventory database and liaising with DFS/ICTD and DM/OICT.
• Design and generate presentation-ready reports using a variety of software tools such as database query languages, spreadsheets and report writers.
• Draft correspondence and communications, including work plan revisions and other related issues, as well as prepare unit contributions for a variety of periodic reports.
• Provide user training as needed in the operation of specialized equipment including cryptophones, satellite phones and other communications equipment.
• Perform other duties as assigned.

Competencies
Core Competencies:
Communication:

• Speaks and writes clearly and effectively
• Listens to others, correctly interprets messages from others and responds appropriately
• Asks questions to clarify, and exhibits interest in having two-way communication
• Tailors language, tone, style and format to match the audience
• Demonstrates openness in sharing information and keeping people informed
• Ability to write detailed technical and user specifications and documentation.
• Ability to explain and present information to both technical and non-technical users.
• Effectively train/advise users on information management systems.Teamwork:
• Works collaboratively with colleagues to achieve organizational goals
• Solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others
• Places team agenda before personal agenda
• Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position
• Shares credit for team accomplishments and accepts joint responsibility for team shortcomings
• Ability to establish and maintain effective working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity and gender.Planning & Organizing:
• Develops clear goals that are consistent with agreed strategies
• Identifies priority activities and assignments; adjusts priorities as required
• Allocates appropriate amount of time and resources for completing work
• Foresees risks and allows for contingencies when planning
• Monitors and adjusts plans and actions as necessary
• Uses time efficiently
• Ability to plan own work, to work effectively under stress and to prioritize and juggle multiple tasks within tight deadlines.Professionalism:
• Familiarity with the UN's information infrastructure, hardware, software and application systems;
• Knowledge of office software productivity tools; knowledge of databases and web structure and content management, processes and procedures generally and in particular those related to computer application system development, implementation and user support;
• Ability to understand workflow and document flow processes;
• Ability to respond to changing requirements and assignments and demonstrated ability to apply good judgment in the context of assignments given;
• Support-level knowledge of Lotus Notes and Windows networking.

Education
- High school diploma or equivalent.

• Technical certificate in application software systems development and/or university level courses in computer sciences or related field are desirable

Work Experience
- A minimum of seven years of experience in information management or related area.

• Several years of technical experience, e.g. systems support, administration and maintenance, content management, technical writing, user training, etc. required.
• Experience with DPKO's and DFS's information management, information technology and related information systems, policies, procedures and practices are desirable.
• Experience with the preparation of digital maps is desirable.
• Knowledge of web development is an asset.

Languages
English and French are the working languages of the United Nations Secretariat. For this post, fluency in oral and written English is required. Knowledge of another official UN language is desirable.
Assessment Method
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
United Nations Considerations
Candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law.
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on "Manuals" hyper-link on the upper right side of inspira account-holder homepage.Applications are pre-screened by the system according to the published requirements of the job opening on the basis of the information provided in the application. In relation to the requirements of the job opening, applicants must provide complete and accurate information pertaining to their qualifications, including their education, work experience, and language skills. Each applicant must bear in mind that submission of incomplete or inaccurate applications may render that applicant ineligible for consideration for the job opening. Initial screening and evaluation of applications will be conducted on the basis of the information submitted. Applications cannot be amended following submission. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date. No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.