NAFASI YA KAZI TIGO TANZANIA

MFS Commercial Manager

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JOB PURPOSE

You are resposnible to ensure that, MFS operations team, product development team and Key account team operate according to set targets and objectives, meeting monthly, quarterly and yearly revenue targets and ensuring the marketing outdoor budget is spent efficiently aligned to the revenue targets, always coordinating efforts with MFS Go To Market, MFS Risk and other tigo departments.

 THE WAY WE WORK

 You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.

Key Responsibilities

CORE RESPONSIBILITIES

Operations

• Meet SLA agreed to MFS Go To Market regarding agent creation, agent modification and commission payments.
• Meet SLA agreed with different departments at Tigo regarding salary payments through Tigo Pesa.
• Meet SLA agreed with finance, regarding stock allocation and reimbursement of e-money
• Liaise and support the technical team to manage platform performance, upgrades and other modifications.

Commercial

• Deliver new Product/ processes for improved product performance
• Ensure all revenue targets are met for Peer to Peer and Bill Payment
• Ensure the subscriber acquisition is met by launching attractive commercial offers
• Ensure all relevant manager and coordinators in the product manager structure analyze commercial trends, understand actions to be taken and own the business they manage.
• Have full visibility and understanding of revenues and subscribers on daily basis for Peer to Peer, Bill Pay and the business as a whole as well as the costs the services generate.

Product Development

• Deliver regionally and locally agreed developments on the platform with agreed timeframes.
• Liaise with consumer understand and call centre identifying new market driven platform requirements and implement the same.
• Provide findings and recommendations to enable continuous improvement and innovation

Position Requirements

QUALIFICATION AND EXPERIENCE

• University degree, preferably in Business Administration, Commerce, Finance and Engineering
• MBA or master preferably in Finance
• A minimum of 5 years’ experience
• Deep knowledge in financial services and/or payment and/or digital ecosystems
• Strong MFS experienced candidate, the individual should have an intimate understanding of the daily operations of the MFS business.

 CORE COMPETENCIES

• Executor
• Team Player
• Significant experience in a commercial role in a related industry – ideally within mobile financial services.
• Ability to implement commercial processes and procedures.
• Proven ability to undertake financial modelling and work with complex pricing/revenue models.

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